American Airlines and American Eagle help customers affected by Mexicana Airlines service suspension

Mexicana filed for bankruptcy protection in the U.S. and Mexico on Aug. 2, and suspended ticket sales on Aug. 4.  

Subsequently, Mexicana announced significant capacity reductions between Mexico and the West Coast, as well as on other international routes. Effective Saturday, Aug. 28 at noon, Mexicana and its affiliates MexicanaClick and MexicanaLink suspended all operations indefinitely.

American and American Eagle are offering a special 20 percent discount off any published fare for customers holding tickets for confirmed bookings on cancelled Mexicana flights. Under this offer, effective today, American and American Eagle will replace a customer's current travel itinerary with a new confirmed ticket to their original destination. Changes to the closest airport served by American or American Eagle are permitted only if American or American Eagle does not fly into the original destination.  This offer is only valid for travel on American and American Eagle between the U.S. and Mexico within seven days of the original travel dates. Travel must be completed by Oct. 28, 2010. Tickets must be issued by Sept. 5, 2010.  

To take advantage of this special offer, customers may call American Airlines reservations:

U.S.-based Customers

• 1-800-433-7300 (English)
• 1-800-633-3711 (Spanish)

Mexico-based Customers

• 5209-1400 (Mexico City only)
• 01 800 904 6000 (Rest of Mexico)

To further assist stranded Mexicana customers, American added two additional flights from Mexico City and Cancun, Mexico to Dallas/Ft. Worth and one from Mexico City to Miami on Aug. 29.  

For more information related to how American and Eagle are assisting customers due to flights cancelled by Mexicana Airlines, please visit www.aa.com.